Terms of Service

1. Eligibility and Account Creation

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or the business entity you represent. You agree to provide accurate information when creating your account and to keep that information up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@kinectmax.com if you suspect unauthorized access.

2. The Service

KinectMax is a software-as-a-service customer relationship management platform designed for service-based businesses. The Service includes tools for managing contacts, deals, quotes, invoices, jobs, payments, and related business workflows. Specific features available to you depend on your subscription plan. We may add, modify, or remove features at our discretion. We will provide reasonable notice of material changes that adversely affect features included in your paid plan.

3. Subscription Plans, Billing, and Renewal

The Service is currently offered as a Free plan and a paid Starter plan, with features and prices as displayed at kinectmax.com/#pricing. Plans shown as “coming soon” are not yet available and cannot be purchased. The Starter plan is billed in advance on a recurring monthly or annual basis, as you choose, and its price covers the account owner's own sign-in. When you choose a paid plan or purchase additional employee access and provide payment information, you authorize us to charge the applicable fees to your payment method on each renewal date until you cancel.

Employee access means an individual sign-in to the Service for a person other than the account owner. On the Starter plan, each employee-access spot is billed separately each month, including when the Starter plan is billed annually. Adding a team member or helper to your records without individual app access is free, and helpers without individual app access do not incur an employee-access fee. Assigning an existing paid spot that is not in use to a different person does not create a new charge. Purchasing additional employee access adds spots, each with its own monthly charge. Employee access is not available on the Free plan.

Free trials, when offered, do not require a payment method and do not turn into a paid subscription on their own. During a trial, people other than the account owner may have individual sign-ins at no charge, up to the trial limit shown in the Service. If you do not choose a paid plan by the end of the trial, your account moves to the Free plan and your data stays in your account; features that need a paid plan pause, and only the account owner can sign in. Choosing a paid plan restores the features included in that plan, but it does not by itself restore every individual sign-in: each person other than the account owner needs a paid employee-access spot, and you choose who keeps a sign-in when you subscribe. Sign-ins without a paid spot stay paused, with the person's records and work history kept, until you purchase employee access for them or assign them an unused paid spot. If employee access goes unpaid, the affected sign-ins pause; your plan is not affected. You are charged only after you choose a paid plan or purchase employee access and provide payment information. You may cancel a paid subscription at any time through your account settings; cancellation takes effect at the end of the current billing period, and you will retain access through that period. We do not provide refunds for partial billing periods except where required by law.

Promotional pricing (such as discounted introductory rates) applies for the period specified at the time of purchase. After the promotional period ends, your subscription will renew at the standard published price unless you cancel.

We may change our prices with at least 30 days' notice. Price changes take effect at the start of your next billing period after the notice. If you do not agree to a price change, you may cancel before it takes effect.

4. Payment Processing

All payments are processed by Stripe, Inc., a third-party payment processor. KinectMax does not store, hold, or have access to your full payment card information. By using the Service, you also agree to Stripe's terms of service, available at stripe.com/legal.

If you use KinectMax to accept payments from your own customers, you will be required to onboard with Stripe Connect and agree to the Stripe Connected Account Agreement. Funds collected from your customers flow through Stripe directly to your connected account, not through KinectMax. We do not hold, control, or take custody of those funds. You are solely responsible for the underlying transactions between you and your customers, including tax collection, refunds, chargebacks, and dispute resolution.

5. Acceptable Use

You agree not to:

• Use the Service to violate any law or third party's rights
• Send unsolicited commercial communications ("spam") through the Service
• Upload malicious code, attempt to gain unauthorized access to the Service, or interfere with its operation
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or provide the Service to third parties as a standalone offering (you may use the Service to deliver your own services to your own customers, which is its intended purpose)
• Use the Service to collect personal information about individuals in violation of applicable privacy laws
• Use the Service to send communications related to industries explicitly prohibited by Stripe or our other payment partners

We may suspend or terminate your access for violations of this section, with or without notice, depending on severity.

6. Your Data

You grant us a limited license to host, store, transmit, display, and process Your Data solely as necessary to provide the Service to you. This includes routing Your Data through third-party service providers (such as Supabase for database hosting, Vercel for application hosting, Resend for transactional email, Stripe for payment processing, and QuickBooks Online if you choose to connect that integration).

You are responsible for the accuracy and lawfulness of Your Data, including ensuring you have the right to collect, store, and process any personal information about your customers that you upload to the Service.

You may export Your Data at any time during the term of your subscription. Upon termination, you may export Your Data for a period of 30 days, after which we may delete it. See our Privacy Policy for more detail on data handling.

7. Third-Party Integrations

KinectMax integrates with third-party services including QuickBooks Online, Google (for authentication), and Stripe. Use of these integrations is subject to those providers' own terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services. If a third-party integration becomes unavailable, modifies its functionality, or changes its pricing, we may have to modify or disable the corresponding integration in the Service.

8. Intellectual Property

The Service, including all software, design, content, trademarks, and documentation (other than Your Data), is owned by Kinect B2B LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms for the duration of your active subscription.

You may not remove or alter any proprietary notices, copy or modify the Service code, or use our trademarks without prior written permission.

9. Faith-Based Content

The Service may include optional faith-based content, such as daily scripture displays. This content is provided as an optional feature and does not constitute religious counseling or endorsement. You may disable this content at any time through your account settings. We make no claim that the Service is exclusively for any religious group, and the Service is available to users of all backgrounds.

10. Service Availability and Disclaimers

We work to maintain high availability of the Service but do not guarantee uninterrupted access.

To the maximum extent permitted by law, we disclaim all warranties with respect to third-party integrations, including the accuracy of data synchronized to or from QuickBooks Online, the delivery of emails sent through the Service, and the performance of payment processing.

11. Limitation of Liability

In no event shall we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so the above limitations may not apply to you in full.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kinect B2B LLC, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) Your Data, (b) your use of the Service in violation of these Terms or applicable law, (c) your interactions with your own customers through the Service, or (d) your violation of any third party's rights.

13. Term and Termination

These Terms remain in effect as long as you have an active account. You may terminate at any time by canceling your subscription and deleting your account through your account settings or by contacting support@kinectmax.com.

We may suspend or terminate your account if (a) you violate these Terms, (b) you fail to pay applicable fees after a reasonable grace period, (c) we are required to do so by law, or (d) continuing to provide the Service to you would create undue risk for us or other users. Where reasonable, we will provide notice before termination.

Upon termination, your right to use the Service ends, and we may delete Your Data after the 30-day export window described in Section 6. Sections that by their nature should survive termination (including Sections 6, 8, 10, 11, 12, and 16) will survive.

14. Modifications to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service before the effective date.

15. Communications

By creating an account, you consent to receive transactional emails from us related to your account, billing, security, and the operation of the Service. You may opt out of non-essential marketing communications at any time, but you cannot opt out of essential transactional communications while maintaining an active account.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Lake County, Indiana, and you consent to the personal jurisdiction of those courts.

You and KinectMax agree to attempt in good faith to resolve any dispute informally by contacting support@kinectmax.com before initiating formal proceedings.

17. Miscellaneous

These Terms, together with our Privacy Policy and any plan-specific terms presented at signup, constitute the entire agreement between you and Kinect B2B LLC regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms?